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Councils’ Complex Needs Service gets a Good Rating

Nigel_Long_at_Flowers_House.jpg

The Care Quality Commission (CQC) has completed its SIXTH inspection of core Adult Social Care services at Milton Keynes Council, in the last year, with an inspection of the Councils Complex Needs Home Care Service. (Named Cripps Lodge after its base) All have scored a ‘Good’ rating or higher. All highlight the value of investing in staff who provide personalised services, and an emphasis on care and support. Staff are caring, well trained and well led according to the CQC.

The Councils ‘complex needs’ home care service provides high quality care and support to the most vulnerable older and disabled people in the Community. 96 people at the time of the inspection in February. The inspectors talked to service users and to relatives.

Cabinet member for Adult Social Care, Housing and Regeneration Cllr Nigel Long said “The CQC inspection highlights again the high quality of Council Adult Social Care services and how we are focused on helping older and disabled people to stay independent in the community. Without such good services people would end up in Care Homes or Hospital. Both reduce independence, quality of life and cost more. Our home care service delivers Value for Money as well as a great service.”

The 6 services that have received good or outstanding results are:

  • Whalley Drive Community hospital.
  • Kilkenny House
  • Flowers House
  • Courtneys Lodge.
  • Short Breaks and Shared Lives.
  • Complex Needs Home Care Service.

Cllr Long concluded, “Milton Keynes Council provides high quality services. We have protected these services from Government funding cuts over many years and are proud of the consistent hard work of staff and carers in providing these good services.” 

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