The new Labour administration on Milton Keynes Council has called for a review into home care services after the national watchdog steps in to suspend a provider.

The Care Quality Commission published in May a damning report on home care provider Castlerock Recruitment Limited. The provider was suspended by the Council from providing services from December 2013 until June 2014 because of concerns relating to quality.

Home Care services are the vital lifeline that allows older and disabled residents to stay in their homes for as long as they are able too.

The incoming Labour Administration is concerned about both the quality and price of some home care services.

Home care, also known as domiciliary care services, is a vital service with over 567,000 hours provided each year to MK residents.

Labour is concerned about the price paid per hour to providers. Council staff are also concerned about the ability of providers to recruit staff to provide this vital service.

Labour Cabinet Member for Health and Adult Social Care Cllr Nigel Long said “We are committed to undertaking a review of home care services in the city. We want high quality services and we want providers that deliver quality services and deliver the Living Wage.

“Home Care services are vital to meeting the challenges of an ageing society. We need a thorough review and will consider a range of options including new service user led providers. We also want to achieve Better Value for Money.”         


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