The Care Quality Commission (CQC) has published on 1 January 2018 its inspection report into Kilkenny House. It scored high marks. This means all three Council high care specialist services have received a ‘good’ grading in the last year.
A Big thank you to staff.
The three schemes are at Courtney’s Lodge (South Furzton), Flowers House (Bletchley Park) and at Kilkenny House, (Westcroft) the recent inspection gave a ‘good’ grading in all inspection areas.
Kilkenny House is a very sheltered housing scheme providing support and personal care for vulnerable older people.
The CQC gave the service very high marks for effectiveness, safety, responsiveness, leadership and caring. All the areas covered by the inspection.
The CQC said, “Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes.”
The report also quoted one resident who said, “I always feel safe. Because I cannot walk, can’t do much, they (staff) do all my bits and pieces, I trust them.”
Another resident said, “They’re very skilled, well trained, all my carers know what they’re doing and how to support me.”
Cllr Nigel Long, Cabinet Member for Adult Social Care and Housing said, “Milton Keynes Council staff have received very high marks again for the quality of their services to some of the most vulnerable people in Milton Keynes. We are committed to providing great services for people whether they are in their own home, in sheltered housing or in higher care schemes like Kilkenny House. We value and train our staff. They represent care at its best.”
Cllr Long added, “What is clear from all 3 inspections in the last year is that it is our high performing and dedicated staff at each scheme that leads to great services. I would like to thank the staff for their dedication and consistent caring. I am so proud of our record which is built on their commitment 365 days a year.”
Cllr Long concluded, “Labour led Milton Keynes Council is committed to providing a range of high quality support and care to older and disabled people. We are looking to develop other sheltered housing into centres of care excellence. We are also looking at the provision of new specialist care provision as well as home based care and support.”