A Labour councillor raised residents’ concerns about quality of service at Wolverton Health Centre during a ‘productive’ meeting this month – and was told that they are doing all they can despite being under ‘immense’ pressure.

Ansar Hussain, Councillor for Wolverton Ward, met with Wolverton Health Centre’s management team to discuss the current situation for patients – including a lack of appointments and reduced face-to-face sessions.

These are problems that residents face across the whole city. The Bedfordshire, Luton and Milton Keynes CCG states that services have been “limited” due to the pandemic, and now, our region is suffering from the GP shortage.

Cllr Hussain said: “During the meeting I discovered that most of the problems raised are out of the surgery’s control. The main issue is the national shortage of doctors, which in turn has an impact on the service provided. 

“There is approximately one GP per 2,500 people. This is something the Conservative Government needs to get a grip on. It is shocking that they have watched while our hardworking NHS staff toil to the point of exhaustion and quit because they cannot take it anymore. The Government must properly invest in GP training and ensure that all doctors are looked after.” 

There were other points raised during the meeting that were specific to Wolverton Health Centre, such as problems with the phone booking line and elderly residents struggling to book appointments.

Cllr Hussain added: “The management team were open, transparent and keen to listen to these concerns. They have told me improvements will be made where possible.”

Cllr Hussain concluded: “Overall, the meeting with Wolverton Health Centre was productive and positive. I remain assured the practice hold good intentions and will try their best to accommodate patients with appointments where practically possible.

“GP surgeries across Milton Keynes are facing real challenges and are trying their best despite the lack of support from Central Government.”